Tag Archive: kindness


Payin’ It Forward

pay it forwardIt doesn’t take much to make a day a little brighter for those around you, and, in doing so, for yourself. The other day at work, I witnessed a random act of kindness between two strangers. A woman making a purchase and I were chatting about the weather turning a bit more Spring-like as I was completing her transaction. The transaction was somewhat complex, and took about 6 minutes to A man behind her in line was patiently waiting. The woman apologized to him for his having to wait for her transaction to be completed. He smiled and said, “No problem.” Then, the woman took his item that was sitting on the counter next to her, and asked me to ring it up on her card, indicating that it was in concern for his time spent waiting. It was an $18 item. The man protested, thanking her, but she insisted. He reluctantly relented, thanking her profusely, and said to her, “You didn’t have to do that!” Her reply? “Yes, I know. But that’s exactly why I am doing it. You can do the same –something nice and unexpected–for someone else someday.” “Pay it forward, my friend”, I said. “That’s how you keep the good going ’round.”

He thanked her again, and left with a big smile on his face. And so did she. And I left work with a happy heart that day.

The Author:  Kathy Clark

Kathy Clark

“Live to Give” typifies her heart’s truest desire.  Her hope is to continue to Do Good through reaching out to others through ThinkGood, sharing with all of you  her energy and appreciation for the (sometimes hidden-suddenly revealed) moments of beauty in life.

 

Time is of the Essence

People in lineI work as a sales and office supply associate in a busy office supply store, whose familiar advertising slogan, up until very recently, was, “We Make It Easy.” Our goal, at point of sale (at the registers, the last point to impact their perception of their overall experience and the customer service they received) is to provide the customer a personal, pleasant, comprehensive and speedy checkout experience. Customers desire and expect this.

As a whole, people don’t find waiting in line to be appealing, and when their time is limited, they find it downright frustrating, even aggravating. “Why isn’t there another person opening up?” I’ve experienced a relatively small number who resort to being impolite, and, fewer who are verbally rude by all estimation. Of course, there are more people who face such temporary delays with calm, patient understanding, leaving those who don’t to stick out like a sore thumb. When the store experienced a week-long period of fluctuating internet service, then intermittent loss of service for the greater part of two consecutive afternoons, right during peak business hours, there was high anxiety among staff about how customers would react to the inevitable longer lines due to slower processing. The consensus was that it would be “a nightmare”. I thought about what could happen differently, though. I decided to think & speak with an positive attitude, and I set about briefly letting people know why there was a delay, that we were working hard on fixing it for them, and that we apologized for any inconvenience. Additionally, I decided to engage, humor and, as needed (for those who became a bit impatient or even grouchy), distract, the waiting customers from the slower pace. I chatted with a couple of groups of 4-5 customers, observing that it was “kind of like the ‘old days’, when we had few or no automated equipment to expedite purchases, and without all of our current electronics, the pace of life was slower in general, and we had time to say hello and even talk to those around us.

Nowadays, this happens less and less, because we are in a hurry and on our phones, thinking about work, etc., preoccupied and even stressed. Then, I stopped talking. As I rang customers out, albeit, still slowly, I watched and listened. Then
something wonderful, and a bit unusual happened . . . Complete strangers picked up the conversation begun with those ahead of them, and were, instead of impatient or unpleasant, cheerful, chatty, asking about each other’s days, commenting on each others’ purchases, of kids’ school project supplies, and chuckling while bemoaning the upcoming challenge of getting said project done after a last minute rush for poster board and markers. One customer even said to me, “Thank you for all your help! I hope the day gets better for you all here!” “Better for us?”, I thought. Here she was waiting in line for nearly 10 minutes, and she wished US a better day? Now that, I thought, was AWESOME.
So, go out on a limb and be positive in the face of a tough or negative situation; do it in front of people who might have reason not to be positive at the time…and see what happens. You—and they—might well be very pleasantly surprised, and all walk away smiling, eager to pass that smile to others!

The Author:  Kathy Clark

“Live to Give” typifies her heart’s truest desire.  She maintains her physical and mental health, youthful energy and sanity through daily fitness training (including Kenpo Karate, cross-training, running, snowshoeing and woods-walks with friends, and will compete in her second Tough Mudder this year).  She loves her kids, siblings and friends.  Clark is a 54 year-old (single) mom of two teenagers.  She is an RN who is happiest helping others in every way possible; her mantra, “Love with her whole heart.”

Kathy Clark

Her hope is to continue to Do Good through reaching out to others through ThinkGood, sharing with all of you      her energy and appreciation for the (sometimes hidden-suddenly revealed) moments of beauty in life.

I was searching for some TEDX videos, and came across this video. Not only is the song catchy and have a great sound……but boy, it gives the visual of the companies vision of the world. People helping people. In the simplest of ways.

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The Nursing School Graduation Class

During my second year of nursing school our professor gave us a quiz.  I breezed through the questions until I read the last one:  What is the first name of the woman who cleans the school?  Surely this was a joke.  I had seen the cleaning woman several times, but how would I know her name?  I handed in my paper, leaving the last question blank.  Before the class ended, one student asked if the last question would count toward our grade.  Absolutely, the professor said.  In your careers, you will meet many people.  All are significant.  They deserve your attention and care, even if all you do is smile and say hello.  I’ve never forgotten that lesson.  I also learned her name was Dorothy. ~Joann C. Jones –

A man bought himself a morning coffee and doughnut. Then he bought coffee for the next 500 people in line.

posted 6 hours ago

What? No free doughnuts? (screengrab via CBC News)

On Monday, a Canadian man walked into his local Tim Horton’s in Edmonton, Canada, got himself a Boston cream doughtnut and a double-double, and then paid for 500 more large coffees for his Canadian neighbors. So, great work, America. We got showed up by Canadians yet again wtih their friendly, selfless ways and their likeable doughnut chains.

The bill came to nearly $900, and the man refused to leave his name or a reason for his random act of caffeinated kindness. It took the shop until 8:30 the following morning to get through all the free coffees, and the mysterious man (I call rights to Coffeeman: the superhero) made hundreds of people’s days.

No one ever does this in America. We’ve all thought about doing it, how good it would feel, how awesome it would be to sit outside the Dunkin Donuts, and see people’s smiles as they emerged, and then tell them you were the one who bought them the free coffee and that they could repay you anyway they wanted. But at the end of the day, we never do it, because 900 American dollars is a lot of French crullers for ourselves.

(by Shira Rachel Danan)

What? No free doughnuts?

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